GENERAL TERMS AND CONDITIONS OF SALE
Website www.axis-parfums.com - Version dated 19 October 2026
PREAMBLE
The website www.axis-parfums.com (the “Website”) is published by BEAUTY PERFUME PARIS, a French simplified joint-stock company (société par actions simplifiée) with share capital of EUR 350,000, registered with the Paris Trade and Companies Register under number 922 570 122, SIRET number 922 570 122 00023 and intra-Community VAT number FR66 922 570 122, whose registered office is located at 128 rue La Boétie, 75008 Paris, France (the “Seller”).
Seller contact details: contact@beauty-perfume.com
These General Terms and Conditions of Sale (the “Terms”) govern distance sales of products concluded on the Website between the Seller and any consumer acting for non-professional purposes (the “Customer”). They apply to orders delivered in mainland France and Corsica, subject to the delivery areas actually offered at the start of the ordering process.
1. PURPOSE AND SCOPE
These Terms define the rights and obligations of the Seller and the Customer in connection with the online sale of the products presented on the Website.
The Customer declares that they are an adult natural person with the legal capacity required to enter into the contract. Minors may place an order only through their legal representative.
Before confirming an order, the Customer may consult, download or print these Terms. Confirming the order after expressly accepting the Terms constitutes full and unconditional acceptance of them. The applicable version is the version in force on the date of the order, as sent to the Customer on a durable medium together with the order confirmation.
The Seller may amend these Terms at any time for future orders. Any specific terms expressly accepted at the time of the order shall prevail over these Terms in the event of a conflict.
2. PRODUCTS
2.1. Product characteristics
The products offered for sale are those displayed on the Website when it is consulted by the Customer, subject to availability. Each product page describes the product’s essential characteristics, including its nature, volume, price and, where relevant, precautions for use.
Photographs and graphic representations are provided for illustrative purposes. Slight differences in appearance, particularly in colour or presentation, may occur depending on screen settings, production batches or packaging developments, without affecting the product’s essential characteristics.
The Customer must comply with the precautions for use and the information shown on the product, its packaging and, where applicable, the accompanying instructions.
2.2. Availability
Product offers remain valid for as long as they are displayed on the Website, subject to availability. If all or part of an order becomes unavailable after it has been placed, the Seller shall inform the Customer as soon as possible and, depending on the Customer’s choice and the available options, cancel the unavailable product, replace it with the Customer’s express agreement, or refund it. The refund shall be made without undue delay and no later than fourteen days after cancellation.
3. PRICES
Prices are stated in euros, inclusive of all taxes, excluding delivery charges. Delivery charges and any other applicable costs are disclosed to the Customer before final confirmation of the order.
The price charged is the price displayed when the order is confirmed. The Seller may change its prices at any time for future orders. Discounts, promotional offers and promotional codes apply under the conditions and for the period stated on the Website and, unless otherwise indicated, may not be combined.
4. ORDERS
4.1. Ordering process
The Customer selects the desired products and quantities, checks the contents of the basket, provides the information required for billing and delivery, and selects an available delivery method and payment method.
Before final confirmation, an order summary shows the products, quantities, total price, applicable charges, delivery address and the principal terms of the order. The Customer may identify and correct any errors before confirming the purchase.
The Customer accepts these Terms by ticking the box provided for this purpose. The final confirmation function displays the wording “Order with an obligation to pay” or an equivalent clear and unambiguous statement indicating that placing the order entails an obligation to pay.
4.2. Formation of the contract and confirmation
The order becomes final after the payment has been approved and the Seller has sent a confirmation email. This confirmation sets out the essential information relating to the contract and provides the applicable Terms on a durable medium.
The Seller may refuse or cancel an order for a legitimate reason, including a previous payment incident, suspected fraud, manifestly inaccurate information or quantities that are abnormally high in relation to a consumer’s usual needs. The Customer shall be informed and, where payment has already been collected, the relevant amounts shall be refunded.
4.3. Accuracy of information and Customer account
The Customer undertakes to provide accurate, complete and up-to-date information. The Customer is responsible for checking the delivery address, email address and telephone number before confirmation. The Seller shall not be liable for any delay or inability to deliver that is directly attributable to incorrect information provided by the Customer.
Where the Website permits or requires the creation of an account, login details are personal and confidential. The Customer must promptly inform the Seller of any unauthorized use of which the Customer becomes aware. This clause does not deprive the Customer of any rights arising from a security breach attributable to the Seller.
4.4. Amendment or cancellation before dispatch
Any request to amend or cancel an order after the order confirmation has been issued is subject to the Seller’s agreement and cannot be guaranteed, particularly where preparation or dispatch has already begun. This provision is without prejudice to the statutory right of withdrawal set out in Article 7.
5. PAYMENT AND INVOICING
5.1. Payment
Orders are payable in euros using the payment methods displayed on the Website. Card payments are processed using the secure Stripe solution. The cards accepted are those displayed at the time of payment.
The Customer warrants that they are authorised to use the chosen payment method. If authorisation is refused or payment fails, the order will not be confirmed or may be cancelled.
Bank card data are transmitted to the payment service provider through a secure connection and are not stored by the Seller. For fraud prevention purposes, the Seller or its payment service provider may request proportionate additional checks. A complete copy of a bank card will never be requested by unsecured email.
5.2. Invoice
An invoice is made available to the Customer electronically, either in the Customer’s personal account where one exists or by email to the address provided when the order was placed.
6. DELIVERY
6.1. Delivery area and address
Products are delivered to the destinations offered on the Website during the ordering process. For the purposes of these Terms, the reference delivery area is mainland France and Corsica.
Delivery is made to the address provided by the Customer. The Customer must provide all information required for delivery, including the recipient’s name, full address, any access codes and a valid telephone number.
6.2. Delivery times
The applicable delivery date or delivery period is disclosed to the Customer before the order is confirmed. In the absence of any indication or specific agreement, the Seller shall deliver the product without undue delay and no later than thirty days after the contract is concluded, in accordance with Article L. 216-1 of the French Consumer Code.
In the event of delay, the Customer may formally request that the Seller complete delivery within an additional reasonable period. If the Seller fails to do so within that period, the Customer may terminate the contract. The Customer may terminate the contract immediately where the Seller refuses to deliver, where it is clear that delivery will not take place, or where the agreed date was an essential condition of the contract. If the contract is terminated, all sums paid shall be refunded no later than fourteen days after notice of termination.
6.3. Transfer of risk
The risk of loss of or damage to the product passes to the Customer when the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the product. Where the Customer arranges delivery through a carrier personally selected by the Customer and not offered by the Seller, risk passes when the product is handed over to that carrier.
6.4. Receipt and damaged parcels
The Customer is invited to check the condition of the parcel and the products on delivery. In the event of visible damage, an open parcel, a missing product or a delivery error, the Customer is advised to record specific reservations with the carrier and promptly notify Customer Service, attaching photographs where possible.
Where the carrier has not allowed the Customer to check the condition of the parcel, the period for notifying objections to the carrier may be extended to ten days. However, the absence of reservations or an immediate report does not deprive the Customer of the statutory guarantee of conformity or any other statutory rights.
6.5. Unclaimed parcels or incorrect address
If a parcel is returned to the Seller because the Customer supplied an incorrect address, was repeatedly absent or failed to collect it within the period specified by the carrier, the Seller shall contact the Customer to arrange either a new dispatch, for which the additional costs may be charged to the Customer, or a refund, depending on the circumstances and the applicable legal rules.
7. RIGHT OF WITHDRAWAL
7.1. Withdrawal period
In accordance with Articles L. 221-18 et seq. of the French Consumer Code, the Customer has fourteen days in which to exercise the right of withdrawal without giving any reason. For a sale of goods, this period begins on the day on which the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the goods. Where an order contains several goods delivered separately, the period begins on receipt of the last item.
7.2. How to exercise the right of withdrawal
The Customer must inform the Seller of the decision to withdraw before the fourteen-day period expires, by means of an unambiguous statement. The Customer may use:
• the model form set out in the annex to these Terms;
• an email sent to contact@beauty-perfume.com; or
• a letter sent to BEAUTY PERFUME PARIS - Customer Service, 128 rue La Boétie, 75008 Paris, France.
Where the right of withdrawal is exercised using the online function, the Seller shall send the Customer an acknowledgement of receipt on a durable medium, stating in particular the content, date and time of the declaration.
7.3. Return of products
The Customer shall return the products without undue delay and no later than fourteen days after communicating the decision to withdraw, to the following address: BEAUTY PERFUME PARIS - Customer Service, 128 rue La Boétie, 75008 Paris, France, unless Customer Service provides a different return address.
The direct costs of returning the products are borne by the Customer. The Customer is advised to use a shipping method that provides proof of dispatch. The product must be adequately protected. Where reasonably possible, it is recommended that the product be returned with its original packaging and accessories; the absence of the outer packaging alone is not sufficient to extinguish the right of withdrawal.
The Customer shall be liable only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and proper functioning of the product.
7.4. Exclusions
The right of withdrawal may not be exercised, in particular, in respect of goods made to the Customer’s specifications or clearly personalised, goods liable to deteriorate or expire rapidly, or sealed goods which have been unsealed by the Customer after delivery and which cannot be returned for reasons of hygiene or health protection, in accordance with Article L. 221-28 of the French Consumer Code.
For perfumes and cosmetic products, the hygiene-related exclusion applies only where the product was delivered sealed, the seal was removed after delivery, and the product can objectively no longer be placed back on the market for reasons of hygiene or health protection. Opening the outer packaging alone does not automatically result in the loss of the right of withdrawal if the product remains intact and sealed.
7.5. Refunds
In the event of a valid withdrawal, the Seller shall refund all sums paid, including the initial delivery charges up to the cost of the least expensive standard delivery method offered, without undue delay and no later than fourteen days from the date on which the Seller is informed of the Customer’s decision. Additional costs resulting from the choice of a more expensive delivery method will not be refunded.
For sales of goods, the Seller may withhold the refund until the products have been recovered or until the Customer provides evidence that they have been dispatched, whichever occurs first. The refund shall be made using the same payment method as that used for the original transaction, unless the Customer expressly agrees to another method that does not incur any fees.
8. STATUTORY WARRANTIES
Independently of any right of withdrawal or any commercial warranty, the Customer benefits from the statutory guarantee of conformity provided for in Articles L. 217-3 et seq. of the French Consumer Code and the statutory warranty against latent defects provided for in Articles 1641 et seq. of the French Civil Code.
To make a warranty claim, the Customer must contact Customer Service, describe the defect and attach any relevant supporting evidence. No contractual period of two or three days restricts the exercise of statutory warranty rights. Where a warranty applies, conformity shall be restored and all necessary costs, including return costs, shall be borne in accordance with the law.
9. RETENTION OF TITLE
The Seller retains ownership of the products until the price has been paid in full. This retention of title does not affect the transfer of risk under the conditions set out in Article 6.3.
10. LIABILITY
The Seller is strictly liable for the proper performance of the obligations arising from the distance contract, including where certain obligations are performed by service providers, without prejudice to the Seller’s right of recourse against them.
The Seller shall not be liable where non-performance or improper performance is attributable to the Customer, to the unforeseeable and unavoidable act of a third party to the contract, or to a force majeure event within the meaning of Article 1218 of the French Civil Code.
The Customer is responsible for complying with the normal conditions of use, precautions for use and warnings applicable to the products. Nothing in these Terms may exclude or limit statutory warranties, liability for defective products or any other liability that cannot lawfully be excluded or limited.
11. INTELLECTUAL PROPERTY
The Website and all of its components, including text, photographs, illustrations, graphics, logos, videos, software, names, trade marks and distinctive signs, are protected by intellectual property rights and belong to the Seller or to third parties who have authorised the Seller to use them.
Any reproduction, representation, adaptation, extraction or exploitation, whether in whole or in part, without the prior written authorisation of the rights holder is prohibited, except where permitted by law.
The trade marks “AXIS”, “ESPRIT DE VERSAILLES” and “COLUMBUS”, together with the other trade marks displayed on the Website, may not be used without the authorisation of their respective owners.
12. PERSONAL DATA AND TELEPHONE MARKETING
BEAUTY PERFUME PARIS acts as data controller for personal data collected in connection with account creation, orders, payment, delivery, customer relations, fraud prevention, compliance with legal obligations and, where the legal requirements are met, marketing communications.
Data required to fulfil an order may be disclosed to service providers acting on the Seller’s behalf, including the payment service provider, carriers, hosting provider and technical service providers, strictly within the scope of their duties. Retention periods, legal bases, recipients, any transfers and the procedures for exercising rights are specified in the Website’s privacy policy, available under the “Your Data” section.
Subject to the conditions laid down by applicable regulations, the Customer has rights of access, rectification, erasure, objection, restriction and data portability, as well as the right to withdraw consent where processing is based on consent. These rights may be exercised by writing to contact@beauty-perfume.com or to BEAUTY PERFUME PARIS, 128 rue La Boétie, 75008 Paris, France. The Customer may also lodge a complaint with the CNIL, the French data protection authority.
Where a telephone number is collected when the contract is concluded, Customers are reminded that telephone marketing to a consumer without prior consent is prohibited, except where the communication is made in connection with the performance of an ongoing contract and meets the conditions laid down in Articles L. 223-1 and L. 223-2 of the French Consumer Code.
13. CUSTOMER SERVICE AND COMPLAINTS
For any question, complaint or request relating to an order, delivery, warranty or return, the Customer may contact Customer Service:
• by email: contact@beauty-perfume.com;
• by post: BEAUTY PERFUME PARIS - Customer Service, 128 rue La Boétie, 75008 Paris, France;
To facilitate processing, the Customer is invited to provide the order number and attach any relevant documents or photographs. The Seller shall acknowledge receipt and process complaints within a reasonable period.
14. EVIDENCE AND RECORD KEEPING
Computerised records kept under reasonably secure conditions, order confirmations, invoices and electronic communications constitute evidence of the contract, without depriving the Customer of the right to produce evidence to the contrary in accordance with the law.
Where a contract concluded electronically is for an amount equal to or greater than EUR 120, the Seller shall retain it for ten years under the conditions laid down in Articles L. 213-1, D. 213-1 and D. 213-2 of the French Consumer Code and shall ensure that the Customer can access it on request.
15. CONSUMER MEDIATION AND DISPUTES
15.1. Prior complaint and mediation
In the event of a dispute, the Customer must first submit a written complaint to Customer Service. If the dispute is not resolved amicably, the Customer may refer the matter free of charge to the consumer mediator with jurisdiction over the Seller, subject to the mediator’s admissibility requirements.
Any request for mediation must be preceded by a written complaint to the Seller and must be submitted within the period and in accordance with the procedures specified by the competent mediator.
15.2. Governing law and jurisdiction
These Terms and the contracts entered into under them are governed by French law, without depriving the Customer of any more protective mandatory provisions that may apply in the Customer’s country of residence and cannot be excluded by agreement.
If the dispute is not resolved amicably or through mediation, it may be brought before the courts having jurisdiction under the ordinary rules of law. In particular, the Customer retains the right to bring proceedings before the court for the place where the Customer resided when the contract was concluded or when the harmful event occurred, subject to the conditions laid down by law.
16. GENERAL PROVISIONS
If any provision of these Terms is declared invalid or unenforceable, the remaining provisions shall continue in force. A party’s temporary failure to exercise any right shall not constitute a waiver of that right.
These Terms and the order confirmation constitute the entire agreement between the Seller and the Customer in relation to the relevant order. The French-language version shall prevail.
ANNEX - MODEL WITHDRAWAL FORM
(Please complete and return this form only if you wish to withdraw from the contract.)
To: BEAUTY PERFUME PARIS - Customer Service, 128 rue La Boétie, 75008 Paris, France - contact@beauty-perfume.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
Product(s) concerned: ............................................................................................................................
Order number: .........................................................................................................................................
Ordered on (*) / received on (*): ..............................................................................................................
Name of consumer(s): ...............................................................................................................................
Address of consumer(s): ............................................................................................................................
........................................................................................................................................................................
Email address: ...........................................................................................................................................
Signature of consumer(s) (only if this form is notified on paper):
Date: ...........................................................................................................................................................
(*) Delete as appropriate.
INFORMATION ON STATUTORY WARRANTIES The consumer has a period of two years from delivery of the goods in which to invoke the statutory guarantee of conformity where a lack of conformity appears. During this period, the consumer is required to establish only the existence of the lack of conformity and not the date on which it appeared. Where the contract for the sale of goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the statutory guarantee applies to that digital content or digital service throughout the planned supply period. During that period, the consumer is required to establish only the existence of the lack of conformity affecting the digital content or digital service and not the date on which it appeared. The statutory guarantee of conformity requires the trader, where applicable, to provide all updates necessary to maintain the conformity of the goods. The statutory guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of the request, free of charge and without significant inconvenience. Where goods are repaired under the statutory guarantee of conformity, the consumer benefits from a six-month extension of the original guarantee. Where the consumer requests repair of the goods but the seller requires replacement, the statutory guarantee of conformity is renewed for a period of two years from the date on which the replacement goods are provided. The consumer may obtain a reduction in the purchase price while retaining the goods, or terminate the contract and receive a full refund in exchange for returning the goods, where: 1° The trader refuses to repair or replace the goods; 2° Repair or replacement takes place after a period of thirty days; 3° Repair or replacement causes significant inconvenience to the consumer, in particular where the consumer is ultimately required to bear the costs of taking back or removing the non-conforming goods, or the costs of installing the repaired or replacement goods; 4° The lack of conformity persists despite the seller’s unsuccessful attempt to bring the goods into conformity. The consumer is also entitled to a reduction in the price of the goods or to terminate the contract where the lack of conformity is sufficiently serious to justify an immediate price reduction or termination. The consumer is then not required to request repair or replacement beforehand. The consumer is not entitled to terminate the sale where the lack of conformity is minor. Any period during which the goods are unavailable for repair or replacement suspends the remaining guarantee period until the repaired goods are delivered. The rights described above arise from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code. A seller who, in bad faith, obstructs the implementation of the statutory guarantee of conformity may incur a civil fine of up to EUR 300,000, which may be increased to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code). The consumer also benefits from the statutory warranty against latent defects under Articles 1641 to 1649 of the French Civil Code for a period of two years from discovery of the defect. This warranty entitles the consumer to a price reduction if the goods are retained, or to a full refund in exchange for returning the goods. |